Signposting Guide for Sexual Health and Contraception Services in Kensington Chelsea Westminster
This guide is designed to help KCW Pharmacy Contractors signpost patients to appropriate sexual health and contraception services, ensuring timely and effective care.
Key Contacts and Referral Pathways for Patients
Jefferiss Wing Sexual Health Services
For questions or referrals regarding sexual health and contraception, please use the following Jefferiss Wing contact details:
| Purpose | Contact Method | Details |
| Sexual health and contraception questions or referrals | Website | https://www.imperial.nhs.uk/sexual-health/sexual-health |
| Call Centre Appointments Line | Phone | 0203 312 1225 |
| Senior Clinical Support (pharmacy-related complex contraception and sexual health queries) | Phone | 020 3312 5923 (during clinic opening times) |
| Senior Clinical Support | imperial.sexualhealthadvice@nhs.net |
Opening Times:
| Day | Opening Times |
| Monday | 09.00 to 19.00 |
| Tuesday | 09.00 to 16.00 |
| Wednesday | 13.00 to 19.00 |
| Thursday | 09.00 to 16.00 |
| Friday | 09.00 to 16.00 |
| Saturday, Sunday and Bank Holidays | Closed |
Patients can book appointments for contraception, subdermal implant, and coil clinics via the call centre. Emergency contraception (oral and intrauterine devices) is also available on a walk-in basis.
All individuals under 18 years of age may attend our sexual health clinic during opening hours without an appointment for contraception services, including long-acting reversible contraception (LARC) and emergency contraception.
A dedicated service for under 18s is available; Monday to Friday, 1–4pm.
Important: The online appointment booking system will be reinstated once the transition to the new EPR system is completed in early 2026. Further updates will follow.
Dean Street Team – Urgent Advice & Emergency IUD Access
For urgent advice, booking, or emergency intrauterine device (IUD) access, contact the Dean Street team: Phone: 0203 315 5656
Opening Times
| Day | Opening Times |
| Monday | 08:00 – 19:00 |
| Tuesday | 08:00 – 19:00 |
| Wednesday | 12:00 – 19:00 |
| Thursday | 08:00 – 19:00 |
| Friday | 09:00 – 16:00 |
| Saturday | 11:00 – 16:00 |
| Sunday & Bank Holidays | Closed |
John Hunter Clinic for Contraception Advice and Support
Contact Details
| Contact Type | Details | Availability | Notes |
| chelwest.jhcandkobler@nhs.net | |||
| Phone | 020 3315 4040 | Monday–Friday, 08:30–16:30 | |
| Charge Nurse Phone | 07990 230607 | Monday–Friday, 09:00–17:00 | for onward referrals or Emergency Intrauterine Contraception access |
Patient Self-Referral
- Visit: https://dbht.liliehub.health/Lilie-DBHT-LIVE/Hub/home3
- Select ‘Contraception Advice and Support’ from the service options.
- Complete the online form.
- Choose a suitable appointment slot.
Advice for Pharmacy Referrers
- Inform patients they can access emergency contraception and ongoing contraceptive supplies through the clinic.
- Emphasise the sexual health clinic’s confidential, specialist sexual and reproductive health services.
- If pharmacy services cannot meet the patient’s needs (e.g., complex cases, contraindications), refer them promptly to the nearest local sexual health service.
Additional Notes
- Ensure patients are aware of their right to free and confidential sexual and reproductive care and specialist support.
- Use the contact details above for swift referral or advice, especially in urgent or complex cases.
- Monitor local updates via service websites for changes to clinic opening times or booking systems.
- Patients who are NOT registered with the NHS are able to access free and confidential care from Sexual Health Services
Resources:
Sexual Health London:
Free NHS sexual health services online for home STI testing, regular and emergency contraception
Contraceptive Choices:
What’s Right for Me? Choose between different contraception methods
Signposting to abortion services in NWL:
If you live in NW London the following free abortion services and locations are available on this link Abortion – self referral services :: North West London ICS
Patients can choose their preferred service/location and contact the service directly to book their appointment. They do not need a GP referral to contact any of the services to book an appointment. This link details NHS funded services, their contact details and locations for patients to book with directly. All services will provide an initial consultation. For more information on abortions www.nhs.uk/conditions/abortion
HIV testing and prevention pathways:
All sexual health services are able to provide STI and HIV testing and STI prevention treatment including:
- Vaccinations for Hepatitis A, B, HPV, Mpox and Bexsero vaccine for gonorrhoea prevention in at risk eligible groups
- HIV PrEP in at risk eligible groups: Pre-exposure prophylaxis (PrEP) is a tablet that people who are at high risk of coming into contact with HIV can take in advance (before sex) to prevent HIV. PrEP is now available on the NHS free for those eligible
- HIV PEP – also available in Emergency Departments if out of sexual health clinic opening hours. Post exposure prophylaxis (PEP) is medication taken as soon as possible (no later than 72 hour) and AFTER coming into contact with HIV to reduce the chance of HIV infection by at least 80%
- DoxyPEP prevention of syphilis and chlamydia infections in at risk eligible groups
For more information visit clinic websites:
- Sexual health | Jefferiss
- Sexual Health & HIV Services — Chelsea and Westminster Hospital NHS Foundation Trust
