Signposting Guide for Sexual Health and Contraception Services in Kensington Chelsea Westminster
This guide is designed to help KCW Pharmacy Contractors efficiently signpost patients to appropriate sexual health and contraception services, ensuring timely and effective care.
Key Contacts and Referral Pathways for Patients
Jefferiss Wing Sexual Health Services
For questions or referrals regarding sexual health and contraception, please use the following Jefferiss Wing contact details:
| Purpose | Contact Method | Details |
| Sexual health and contraception questions or referrals | Website | https://www.imperial.nhs.uk/sexual-health/sexual-health |
| Call Centre Appointments Line | Phone | 0203 312 1225 |
| Senior Clinical Support (pharmacy-related complex contraception and sexual health queries) | Phone | 020 3312 5923 (during clinic opening times) |
| Senior Clinical Support | imperial.sexualhealthadvice@nhs.net |
Opening Times:
| Day | Opening Times |
| Monday | 09.00 to 19.00 |
| Tuesday | 09.00 to 16.00 |
| Wednesday | 13.00 to 19.00 |
| Thursday | 09.00 to 16.00 |
| Friday | 09.00 to 16.00 |
| Saturday, Sunday and Bank Holidays | Closed |
Patients can book appointments for contraception, subdermal implant, and coil clinics via the call centre. Emergency contraception (oral and intrauterine devices) is also available on a walk-in basis.
All individuals under 18 years of age may attend our sexual health clinic during opening hours without an appointment for contraception services, including long-acting reversible contraception (LARC) and emergency contraception.
A dedicated service for under 18s is available; Monday to Friday, 1–4pm.
Important: The online appointment booking system will be reinstated once the transition to the new EPR system is completed in early 2026. Further updates will follow.
Dean Street Team – Urgent Advice & Emergency IUD Access
For urgent advice, booking, or emergency intrauterine device (IUD) access, contact the Dean Street team: Phone: 0203 315 5656
Opening Times
| Day | Opening Times |
| Monday | 08:00 – 19:00 |
| Tuesday | 08:00 – 19:00 |
| Wednesday | 12:00 – 19:00 |
| Thursday | 08:00 – 19:00 |
| Friday | 09:00 – 16:00 |
| Saturday | 11:00 – 16:00 |
| Sunday & Bank Holidays | Closed |
John Hunter Clinic for Contraception Advice and Support
Contact Details
| Contact Type | Details | Availability | Notes |
| chelwest.jhcandkobler@nhs.net | |||
| Phone | 020 3315 4040 | Monday–Friday, 08:30–16:30 | |
| Charge Nurse Phone | 07990 230607 | Monday–Friday, 09:00–17:00 | for onward referrals or Emergency Intrauterine Contraception access |
Patient Self-Referral
- Visit: https://dbht.liliehub.health/Lilie-DBHT-LIVE/Hub/home3
- Select ‘Contraception Advice and Support’ from the service options.
- Complete the online form.
- Choose a suitable appointment slot.
Advice for Pharmacy Referrers
- Inform patients they can access emergency contraception and ongoing supply through the clinic.
- Emphasise the clinic’s confidential, specialist sexual and reproductive health services.
- If pharmacy services cannot meet the patient’s needs (e.g., complex cases, contraindications), refer them promptly to the John Hunter Clinic.
Additional Notes
- Ensure patients are aware of their right to confidential care and specialist support.
- Use the contact details above for swift referral or advice, especially in urgent or complex cases.
- Monitor local updates for changes to clinic opening times or booking systems.
